BE Broadband and Transversal Move to a New Level of Consumer Support
A new online support system created by BE Broadband with the help of Transversal has proved that subscribers like to get answers to their questions fast and prefer to get them on the company’s website rather than from customer care executives over the phone.
This new system allows customers to chat online with human operators or ask questions on a self-service web facility that can analyse a question and then auto-generate a correct and proper response from its answer bank. The system has been devised to suit subscribers who want informed and correct responses to their queries, and want them fast. In fact BE Broadband intends to further improve the contents of the system. It will go on collecting more and more data from the questions and feed them in its online databank. Currently, the system can auto generate answers to about 200 questions.
According to CEO of Transversal Davin Yap, this facility is going to help BE in getting more customers, as a good support system is always welcomed by consumers, and in this age of internet, they prefer to have this support system online.
The system will also be helpful for internet service providers. Commenting on it, Louise Kirlew, head of Member Services at BE Broadband, stated that this is an additional means to provide subscribers and prospective customers with proper and timely solutions to their problems and queries.
For an insight into the various ISP’s, take look at a broadband offers website for an overall comparison of the top service providers’ offers and performance.
